A Gleaner 2018 forecast by Jordan, of potential call center job losses, due to automation

1) My June 3, 2018 gleaner article (**last paragraph**), citing how call center jobs could be lost due to automation in the following years, in Jamaica. (These jobs were already being lost abroad)

Jordan article 2018: “Artificial Intelligence And The Economy | Utilising Artificial Intelligence Could Aid Economic Stimulation”

http://jamaica-gleaner.com/article/news/20180604/artificial-intelligence-and-economy-utilising-artificial-intelligence-could

2) Just one of many examples of software that automates call center work, established since before 2017 abroad:

https://www.digitalgenius.com/

3.a) April 2, 2020: Jamaica BPO call center employees have been laid off amidst covid19 pandemic:

http://jamaica-gleaner.com/article/lead-stories/20200402/bpo-heart-breaker-workers-sent-home-after-client-closes-account

3.b) Amidst the pandemic, Jamaican employers may soon realize that it may be silly to avoid automating call center jobs.
Gleaner 2020 article “BPO call center Worry”:

http://jamaica-gleaner.com/article/lead-stories/20200412/bpo-worry-workers-scared-after-colleague-tests-positive-covid-19

4a) Relevant Article: “Coronavirus will force manufacturers to enhance automation, digitalization”:

https://www.controleng.com/articles/coronavirus-will-force-manufacturers-to-enhance-automation-digitalization/

4b) Another relevant article: “Coronavirus May Mean Automation Is Coming Sooner Than We Thought”

https://singularityhub.com/2020/03/19/coronavirus-may-mean-automation-is-coming-sooner-than-we-thought/

5) Another gleaner article of mine with relevant numbers:
Jordan article 2019: “Why Jamaica Urgently Needs A Minister Of Artificial Intelligence”

http://jamaica-gleaner.com/article/news/20191229/why-jamaica-urgently-needs-minister-artificial-intelligence

Author, Jordan Micah Bennett, RobotizeJa